1. Order Cancellation :  

   - Orders can be canceled within 24 hours of placing them for a full refund.  

   - After 24 hours, cancellations will be subject to a 10% restocking fee.   

2. Processing & Shipping Stage:  

   - If the order has already been processed and shipped, cancellations will not be possible. However, customers may initiate a return after receiving the product.  

3. Refund Process:  

   - Refunds for canceled orders will be processed within 7 business days, depending on the payment method.   

4. Contact Information:
Customers can request cancellations by reaching out to customer service through WhatsApp, email, or phone during business hours.

● Phone: 9205128661 / 9599695955

● Email: support@instaeats.in

Refund Policy

 

1.Eligibility for Refund Policy for Damaged Products 

If you receive a damaged product, please contact us within 2 days of receiving your order to initiate a refund or replacement. To process your request, we require:

·       Proof of purchase (e.g., order number or receipt).

·       Clear photos or videos of the damaged product.

·       Once your claim is verified, we will offer either:

·       A full refund to your original payment method, or

·       A replacement item at no additional cost. 

Please note that refunds or replacements will not be issued if:

·       The damage is caused by misuse, neglect, or improper handling.

·       The request is made after the specified period.

2. Eligibility for Refunds in case of dissatisfaction 

We strive to ensure customer satisfaction. If you are not satisfied with your purchase, you may request a refund under the following conditions:

• The request must be made within 5 days from the date of delivery.
• Refunds are only applicable for products that are defective, damaged, or significantly different from the description.

3. Non-Refundable Items & Costs

While we process refunds for eligible products, the following costs are non-refundable:

• Shipping Charges: Any shipping or delivery fees incurred during the purchase.
• Taxes & Duties: GST and any applicable government taxes collected at the time of purchase.

4. Refund Process

1. To request a refund, please contact our support team at [Your Email/Phone] with your order details.
2. Once your request is reviewed, we will confirm the eligibility of your refund.
3. If approved, the product cost (excluding shipping and taxes) will be refunded to your original payment method within [X] business days.

5. Important Notes

• Refunds will only be issued once the team approves.
• Refund policies may vary for special promotions, sale items, or customized products.

For any questions, feel free to contact us at support@instaeats.in